Eligibility for Returns:
We accept returns on most items within 30 days of receipt. To be eligible for a return, the item must be in its original condition, unused, and with all original packaging and tags.
Return Process:
Initiate a Return: Contact our customer service team at info@thefitnessfraternity.com to request a return authorization. Please provide your order number and reason for the return.
Return Shipping: Once authorized, carefully package the item and ship it to the address provided by our customer service team. The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item.
Inspection: Upon receipt of the returned item, we will inspect it and process the return. Please allow up to 10 business days for the inspection and refund process.
Refunds:
- Full Refunds: If your return is approved, we will issue a full refund to the original payment method.
- Partial Refunds: If the item shows signs of use or damage, a partial refund may be issued.
- Processing Time: Refunds typically take 5-7 business days to appear in your account after processing.
Exchanges:
At this time, we do not offer direct exchanges. Please return the item for a refund and place a new order for the desired item.
Non-Returnable Items:
Certain items, such as personalized or custom products, may not be eligible for return. Please check the product details for specific return information.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately at info@thefitnessfraternity.com for a return shipping label and a replacement or full refund.
Contact Us:
For any questions or concerns about returns and refunds, please contact our customer service team at info@thefitnesfraternity.com
